Privacy Policy

1. Information We Collect

We collect information to provide better services to our global partners, distributors, installers, and customers. The categories of information we collect include:

• Personal Contact Information: Name, email address, telephone number, job title, and company name provided when filling out dealer applications, warranty checks, contact forms, or support requests.
• Warranty & Product Verification Data: Vehicle identification details, roll serial numbers, installation dates, and shop location data submitted during warranty registration.
• Technical & Usage Data: IP address, browser type, device information, operating system, pages visited, time spent, and referral URLs collected automatically through cookies and server analytics.
• Communications Data: Records of your inquiries, correspondence via WhatsApp, email, or contact forms, and customer support interaction notes.

2. How We Use Your Information

We use the collected data exclusively for legitimate business purposes, including:

• Processing dealer and installer inquiries, sample kit requests, and OEM/ODM manufacturing quotes.
• Authenticating product serial numbers and processing official warranty claims.
• Improving website speed, responsiveness, and localized content delivery.
• Sending important service updates, technical bulletins, or promotional updates (where explicitly consented).
• Complying with applicable legal obligations, trade regulations, and audit requirements.

3. Information Sharing & Disclosure

Morthink does not sell, rent, or trade your personal information to third-party marketers. We may share data only under the following limited circumstances:

• Authorized Service Providers: Trusted third-party logistics partners, hosting providers, and warranty verification tools operating under strict confidentiality contracts.
• Authorized Dealer Network: Connecting end-customer installation requests with authorized regional Morthink installers or dealers.
• Legal Compliance: When required by court order, law enforcement inquiry, or legal proceedings to protect our rights, safety, or intellectual property.

4. Data Security & Storage

We implement industry-standard administrative, physical, and technical security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure.

Data is stored on secure cloud servers with end-to-end encryption for transmitted sensitive information (HTTPS/TLS). Data is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory retention requirements.

5. Cookies & Tracking Technologies

Our website uses essential cookies and performance monitoring tools (such as privacy-focused analytics) to enhance browsing performance, remember language preferences, and ensure seamless navigation.

You can adjust your browser settings at any time to block or notify you about cookies. However, disabling essential cookies may impact certain functionality such as language switching or warranty search.

6. Your Data Rights & Choices

Depending on your location (including rights under GDPR, CCPA, or applicable regional privacy laws), you have the right to:

• Access & Request Copies: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal records.
• Erasure: Request the deletion of your personal data ("right to be forgotten"), subject to statutory record-keeping exceptions.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link or contacting us directly.

7. International Data Transfers

As a global enterprise manufacturing and supplying optical films worldwide, your information may be processed or transferred to servers located outside your country of residence. We ensure all cross-border data transfers adhere to appropriate safeguards and data protection protocols.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices, services, or legal obligations. When updates occur, the "Effective Date" at the top of this page will be updated accordingly.